|
 |
 |
| 1. How do I place an order online? After finding the item you want, click "Add to Cart" to place it into your personal Shopping Cart. If you would like to purchase more than one copy, type the number in the "Item Quantity" field and click "Recalculate". If you would like to remove an item from your cart, click the "red x" in the proper item field in your shopping cart. Your total will then be recalculated automatically. |
| 2. How do I track my order online? Use our online tool to track the status of orders shipped from NCFB using the following link. Track your order. |
| 3. What are my payment options? FamBizAdvice.com accepts payment by credit card and debit card. You can pay for your order with Visa, MasterCard, Discover, American Express or any debit card that features either the Visa or MasterCard logo.  |
| 4. What if I have an out-of-stock item in my cart? Items found to be out-of-stock during processing will be placed in "Backorder" status and shipped to you when available at no extra cost. If an item is placed in backorder status we'll keep you informed by email until you are notified we have shipped the item. |
| 5. Can I cancel all or part of my order once it has been submitted? Because we strive to process orders quickly it is difficult to modify an order once it has begun processing. Try emailing us as soon as possible and we will let you know if we can comply with your request. If we are unable to comply with your request simply return any unwanted item and we will be happy to credit your account. |
| 6. What are the return policies for online orders? * A customer can exchange an item within 30 days with the original invoice/receipt if and only if the product is damaged. * Returned merchandise must be in original condition and include all packaged accessories. * No returns may be made on any opened recorded music, software, videos or electronics. * Defective products may be exchanged for the same product within 30 days of purchase. * Clearance items are non-returnable. |
| 7. How/where do I return an item? Email us and describe the problem with the item. Please include your name and your order number in your email. Once you have an approval for return, in your package please include a note providing your name, order number, address, daytime phone number, reason for return (Product MUST be defective or damaged in order to be returned). Re-package the product and send the package by trackable delivery to: Customer Return National Center for Family Business PO Box 910 Hudson, OH 44236 We are happy to exchange your product (if defective). We are unable to refund original shipping or return postage charges unless the return is due to our error. We accept returns within 90 days of original purchase date. We will notify you by email once we have shipped your replacement/exchange item. Additional charges caused by exchange will be processed to the original credit card used for purchase. |
| 8. Why do I have to pay tax on online orders? In order to comply with state tax laws, FamBizAdvice.com is obligated to collect sales tax on online orders shipped to states where we maintain a physical retail location. All sales taxes collected are paid to the state where the order was shipped. |
| 9. What are my shipping options? Shipping options are presented to you during your checkout process. We ship using UPS®. Shipping charges are automatically calculated during your checkout process. You will have the option of selecting the type of shipping that best fits your time schedule. Prices for each option will be visible during checkout and you will know the exact charges for shipping before you submit your order. *Shipping time includes one day for order processing if the order is placed Monday - Friday before 2:00 PM, Eastern Standard Time. For orders placed after 2:00 PM Monday - Friday please add an additional business day for shipping. |
| 10. How soon can I expect to receive my order? In stock items are shipped within 24 hours of receipt Monday through Friday. International addresses: Items shipped to international addresses (to include Canada) can take a minimum of 20 ± business days to arrive. Sorry, but we are unable to provide tracking information for international orders. Credit requests for items not delivered will not be processed or considered any time prior to 90 days from the original order date. |